Category: Operational Updates

Effective July 1, 2023, the Licence Appeal Tribunal (LAT) – General Service can accept appeals under the Towing and Storage Safety and Enforcement Act (TSSEA). TSSEA regulations apply to tow truck drivers, tow operators and vehicle storage operators in Ontario. The Director of Towing and Vehicle Storage Standards is responsible for overseeing the Act. More… Continue Reading LAT: Operational Update
Towing and Storage Safety and Enforcement Act

The LTB is actively working to improve service standards. This includes hiring more staff and adjudicators, and streamlining processes. We appreciate your patience while these improvements are underway. On average, L1 and L9 applications are being scheduled within five months. A Notice of Hearing will be sent to the parties before the scheduled hearing date.… Continue Reading LTB: Operational Update
Timelines at the LTB

Effective May 12, 2023, the Human Rights Tribunal of Ontario (HRTO) has updated its primary intake form, Form 1: Individual Application and created a new Form 1G: Application on Behalf of Another Person(s) under Section 34(5) of the Human Rights Code. The revised Form 1: Is shorter in length Uses plain language Minimizes redundancy by… Continue Reading HRTO: Operational Update
Revised Form 1 and New Form 1G

The Landlord and Tenant Board has a new technical support line for troubleshooting technical issues users may face while joining their hearing on Zoom. Hearing participants who have technical issues on the day of their hearing can email LTBHearingSupport@ontario.ca, or call 416-212-9064 (toll-free 866-769-7865). Staff will provide assistance so they can join their hearing. The… Continue Reading LTB: Operational Update
New LTB Technical Support Line for Zoom Hearings

Tribunals Ontario is enhancing access to justice for parties who have technology-related challenges by expanding the availability of Tribunals Ontario’s access terminal service from the current five hearing locations (Toronto, Hamilton, London, Ottawa and Sudbury) to almost anywhere in the province. Parties with an approved accommodation request because they do not have access to a… Continue Reading TO: Operational Update
Tribunals Ontario Introducing Mobile Access Terminal Service

Tribunals Ontario is making it easier for Landlord and Tenant Board (LTB) applicants to submit applications and resolve residential tenancy disputes. With the addition of four new LTB applications on the Tribunals Ontario Portal, a total of 12 LTB application forms are now available online. Effective February 10, 2023, applicants can submit the following additional… Continue Reading LTB: Operational Update
Tribunals Ontario making it easier and more seamless to submit LTB applications

The HRTO is revising its procedure for reviewing and processing files with a focus on a targeted group of applications. Rather than completing an initial jurisdictional review before serving a Form 1 Application on respondent(s), the HRTO will serve the Form 1 Application directly to the respondent(s) and any subsequent Form 2 Response (including any… Continue Reading HRTO: Operational Update
Modified Process for Applications

Tribunals Ontario is adding four more Landlord and Tenant Board (LTB) forms to the Tribunals Ontario Portal and introducing a new self-scheduling feature that will allow applicants to select their preferred hearing date and timeslot available for their application type. Learn more at Tribunals Ontario Portal updated with a new scheduling feature and more forms.… Continue Reading LTB: Operational Update
Tribunals Ontario Portal Updated with More LTB Forms

The ARB is committed to supporting Tribunals Ontario’s digital-first approach through the continued enhancement and development of key initiatives that leverage modern tools and technology. As part of that commitment, the ARB has completed upgrades to its e-filing system that were identified in ARB memos dated January 29, 2021, and June 18, 2021. See links… Continue Reading ARB: Operational Update
Assessment Review Board’s (ARB) Digital-First Approach – Update

Tribunals Ontario has implemented new Key Performance Indicators (KPIs) across all 13 of our tribunals as part of our ongoing commitment to continuous improvement and ensuring that the services we provide meet the needs of our users. The KPIs are designed to assess the organization’s effectiveness in delivering our core business of resolving disputes in… Continue Reading HRTO: Operational Update
New Tribunals Ontario and Human Rights Tribunals of Ontario Key Performance Indicators