Category: Operational Update: LTB

Effective November 1, 2025, the Landlord and Tenant Board (LTB) is introducing important updates to the L5 – Application for a Rent Increase Above the Guideline. These include: New Email Filing Option Applicants can now file their L5 application electronically by email. For full instructions, visit the Steps to File an L5 – Application for… Continue Reading LTB: Operational Update
Landlord and Tenant Board Introducing Important Updates to the L5 – Application for a Rent Increase Above the Guideline

Due to a service disruption at Canada Post, mail services will be impacted at the Landlord and Tenant Board (LTB). Parties are encouraged to use the Tribunals Ontario Portal for uploading and filing applications, evidence, and correspondence. For parties waiting for their Notice of Hearing or for time-sensitive Orders, the LTB may send them by… Continue Reading LTB: Operational Update
Service Disruption at Canada Post

Due to a potential service disruption at Canada Post, mail services may be impacted at the Landlord and Tenant Board (LTB). In the event of a service disruption, parties are encouraged to use the Tribunals Ontario Portal for uploading and filing applications, evidence, and correspondence. For parties waiting for their Notice of Hearing or for… Continue Reading LTB: Operational Update
Potential Service Disruption at Canada Post

Effective January 1, 2025, all persons licensed by the Law Society of Ontario (Lawyers, Paralegals) must use the Tribunals Ontario Portal (TOP), the Landlord and Tenant Board (LTB)’s case management system, to access any file-related documents as well as submit the following items to the LTB for all proceedings where they are representing a party… Continue Reading LTB: Operational Update
Updated Rules and new Practice Direction Requiring Law Society Licensees to use the Tribunals Ontario Portal

Today, Tribunals Ontario launched a new modernized website to provide a more intuitive, user-friendly online experience for all our users. The new Tribunals Ontario website prioritizes user needs by making it easier to find key information, within two or three clicks upon landing on the website. To ensure a better online user experience, Tribunals Ontario… Continue Reading TO: Operational Update
Tribunals Ontario Launches a Modernized Website

Effective November 17, 2024, applicants making electronic payments using credit and debit cards to Assessment Review Board, Landlord and Tenant Board, Licence Appeal Tribunal – General Service and Licence Appeal Tribunal – Automobile Accident Benefits Service will see the new WORLDLINE logo instead of TD Canada Trust (TD) logo on the payment webpage. This change… Continue Reading TO: Operational Update
Changes to Electronic Payment Systems

Due to a labour disruption at Canada Post, mail services have been impacted at the Landlord and Tenant Board (LTB). Parties are encouraged to use the Tribunals Ontario Portal for the uploading and filing of applications, evidence, and correspondence. Submissions via email that contain credit card information cannot be accepted, as sending credit card data… Continue Reading LTB: Operational Update
Canada Post Labour Disruption

The Landlord and Tenant Board has made changes to the Online Dispute Resolution (ODR) function on the Tribunals Ontario Portal. Among other things, the “Agreement Reached” button in the ODR section is now more appropriately named “Request for Mediation” to better and more simply reflect the purpose of clicking this button. The ODR process provides… Continue Reading LTB: Operational Update
Tribunal Ontario Portal – Update to Online Dispute Resolution Tool

Tribunals Ontario is pleased to announce the launch of two new instructional video guides designed to help parties better understand what to expect when attending an LTB hearing through Zoom. The video guides are part of the “Your hearing day” series titled: Your Hearing Day: Part 1 – Joining an LTB hearing Your Hearing Day:… Continue Reading LTB: Operational Update
Launch of LTB Virtual Hearing Video Guides

Tribunals Ontario Portal In February 2023, the Landlord and Tenant Board (LTB) completed implementation of the Tribunals Ontario Portal. Since then, incremental changes have been made to the portal based on user and stakeholder feedback to improve overall functionality, enhance the user experience, and allow for greater efficiency in managing files and responding to inquiries.… Continue Reading LTB: Operational Update
October 2023 Update