Category: Operational Update: ARB

Today, Tribunals Ontario launched a new modernized website to provide a more intuitive, user-friendly online experience for all our users. The new Tribunals Ontario website prioritizes user needs by making it easier to find key information, within two or three clicks upon landing on the website. To ensure a better online user experience, Tribunals Ontario… Continue Reading TO: Operational Update
Tribunals Ontario Launches a Modernized Website

Effective November 17, 2024, applicants making electronic payments using credit and debit cards to Assessment Review Board, Landlord and Tenant Board, Licence Appeal Tribunal – General Service and Licence Appeal Tribunal – Automobile Accident Benefits Service will see the new WORLDLINE logo instead of TD Canada Trust (TD) logo on the payment webpage. This change… Continue Reading TO: Operational Update
Changes to Electronic Payment Systems

Starting July 2024, tribunals under Tribunals Ontario will audio record hearings. The audio recordings will be used for internal quality assurance purposes. The Landlord and Tenant Board, Social Benefits Tribunal and Ontario Parole Board have been recording their hearings for many years. Effective July 1, 2024, the Animal Care Review Board, Assessment Review Board, Child… Continue Reading TO: Operational Update
Audio Recording of Hearings at Tribunals Ontario

The Assessment Review Board (ARB) is pleased to provide an update on a new initiative that will provide further public access to observe ARB videoconference hearings. Currently, all ARB hearings are open to the public, unless directed to be closed due to matters involving public security or confidential financial information, or where personal matters may… Continue Reading ARB: Operational Update
Enhanced Access Initiative

The Government of Ontario has determined that Interac Online can no longer be accepted as an online payment option for provincial ministries and agencies. Starting November 15, 2023, the Assessment Review Board, the Licence Appeal Tribunal and the Landlord and Tenant Board will no longer accept Interac Online payments. We note that less than one… Continue Reading TO: Operational Update
Elimination of Interac Online Payment Option

The ARB is committed to supporting Tribunals Ontario’s digital-first approach through the continued enhancement and development of key initiatives that leverage modern tools and technology. As part of that commitment, the ARB has completed upgrades to its e-filing system that were identified in ARB memos dated January 29, 2021, and June 18, 2021. See links… Continue Reading ARB: Operational Update
Assessment Review Board’s (ARB) Digital-First Approach – Update

Tribunals Ontario has implemented new Key Performance Indicators (KPIs) across all 13 of our tribunals as part of our ongoing commitment to continuous improvement and ensuring that the services we provide meet the needs of our users. The KPIs are designed to assess the organization’s effectiveness in delivering our core business of resolving disputes in… Continue Reading ARB: Operational Update
New Tribunals Ontario and Assessment Review Board Key Performance Indicators

The Assessment Review Board (ARB or Board) is committed to fulfilling its mandate of resolving property assessment disputes within the regular four-year assessment cycle. However, with the recent announcement through the Fall Economic Statement on November 4, 2021, the general reassessment has been postponed for 2023. As the general reassessment for the 2021, 2022 and… Continue Reading ARB: Operational Update
Appeals Resolution Strategy Update – (2017 Assessment Cycle – taxation years 2022, 2023)

We are writing to provide an update on changes to the appeal payment process. On January 29, 2021 and June 18, 2021, the Assessment Review Board (ARB) issued memos providing an overview of the ARB’s Digital-First Approach plan. We identified key areas to support the resolution of appeals and the filing of both tax appeals… Continue Reading ARB: Operational Update
Appeal Payment Options – Update

We are writing to provide an update further to our memo dated January 29, 2021 where we indicated that we would be continuing our focus on a “digital first” approach to the delivery of notices. In that memo, we called on municipalities to engage with us to discuss reducing our paper footprint. Our memo said:… Continue Reading ARB: Operational Update
ARB Digital Delivery Initiative – Update