Child and Family Services Review Board (CFSRB) Key Performance Indicators


Conducts reviews, hearings and appeals for matters affecting children, youth, and families in Ontario, including Children’s Aid Society services complaints, emergency secure treatment admissions, adoption refusals, and appeals of school board expulsions.

Reporting period: April 1, 2023 to September 30, 2023

Child and Family Services Review Board Key Performance Indicators

Child and Family Services Review Board
Key Performance Indicators
Target Q1 Q2 Q3 Q4 FY 23-24 Total
  2023-2024 # % # % # % # % # %
Volume of in-person, electronic and written hearing events held at the CFSRB N/A                    
In-Person Hearing Events   2 N/A 3 N/A            
Electronic Hearing Events   23 N/A 8 N/A            
Written Hearing Events   4 N/A 4 N/A            
Number of eligible accommodation requests granted (in whole or in-part) by the CFSRB N/A 3 N/A 2 N/A            
Percentage of hearings scheduled within 60 calendar days from the eligibility date of their applications 80% 22 100% 7 100%            
Decisions issued within 45 calendar days from the conclusion of a hearing 80% 11 100% 12 100%            
Percentage of cases within the seven-month calendar days case lifecycle for CFSRB 80% 23 92% 20 100%            
Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within the CFSRB N/A 19 66% 22 65%            

Child and Family Services Review Board Key Performance Indicators Archive

More information can be found on the Child and Family Services Review Board KPI archives webpage.