Request an Accommodation


  1. Overview
  2. Request an accommodation
  3. After you request an accommodation
  4. Common requests for accommodation
  5. Contact your tribunal and additional information

1. Overview

Accommodations are arrangements that allow everyone to participate fully in the tribunal process, regardless of their abilities. You can request an accommodation by submitting an Accommodation Request Form.

If you are a party, representative, witness or other tribunal participant, you are entitled to accommodation of Human Rights Code-related needs, such as a disability. The tribunal will provide accommodation to ensure equal access to the tribunal process, to the point of undue hardship. For example, if you have a visual impairment, the tribunal can provide its forms and documents in an accessible format (e.g., large print, Braille, etc.).

The tribunal also has a duty to provide a fair hearing and ensure procedural fairness. If you think your current hearing format or your circumstances will result in an unfair hearing, you can request an accommodation. Select “I require an accommodation on a procedural fairness need” on the Accommodation Request Form.

Effective June 2022, Tribunals Ontario has resumed in-person proceedings for approved accommodation-based requests for all tribunals.


2. Request an accommodation

Complete the Accommodation Request Form.

If you need help completing the Accommodation Request Form or if you have any questions, please contact the tribunal.


3. After you request an accommodation

If your form is complete and the tribunal has all the information it needs, the tribunal will review your request and issue a decision.

In considering the request, the tribunal will balance various interests and rights, including the other parties' right to a fair hearing, as well as the public’s interest in having matters heard efficiently and expeditiously. The tribunal may ask you for more information to clarify your request.

The tribunal will decide the appropriate accommodation for your circumstances. The timeline for a response can be different for everyone. It depends on the nature of your file and the information you provided. In most cases, you will receive a response within two-to-five weeks. It may take a little longer where hearings are being scheduled further into the future.

If it grants your request, the tribunal will work with you to put in place the appropriate accommodation(s).


4. Common requests for accommodation

Here are some examples of common requests for accommodations and the response that the tribunal may decide is appropriate:

I am deaf or hard of hearing

The tribunal can provide a sign language interpreter (American Sign Language, langue des signes québécoise), a deaf-blind intervener, real time captioning (CART), as well as other help if needed.

I don’t have access to technology (e.g., computer, tablet, telephone) to participate in my electronic hearing or need technical help

Access Terminals

Tribunals Ontario has access terminals with a telephone and a computer to allow parties to participate in an electronic hearing. You may ask to use an access terminal to take part in your electronic hearing in Toronto, Hamilton, London, Ottawa or Sudbury. If the tribunal approves your request, it will book you an access terminal.

Tribunals Ontario staff at the access terminal can help you with basic technology issues or questions. If you are not familiar with using a computer or telephone, you may wish to ask a friend or family member to go with you to provide extra help. You can bring up to two extra people. If you need further support, please request this from the tribunal before the hearing.

For tips on participating in an electronic hearing, see the Guide to Videoconference Proceedings.

Landlord and Tenant Board Phone Pilot

The Landlord and Tenant Board (LTB) has a free pilot program to help you attend your LTB hearing by telephone.

If you do not have access to a telephone or have a prepaid or pay as you go plan with limited airtime talk minutes, complete and submit an Accommodation Request Form.

If your request is approved, the LTB can loan you a basic cell phone so you can call into your hearing by telephone. If you have a prepaid or pay as you go plan with limited airtime talk minutes, the LTB can provide you with a top-up voucher to give you enough airtime minutes to take part in your hearing by telephone. This program is free and there is no cost to you.

I want to change the format of my hearing (e.g., from a video conference hearing to an in-person hearing)

Tribunals Ontario is taking a digital-first approach to meeting the diverse needs of Ontarians and enhancing the quality of its dispute resolution services. Hearings are being held by video conference, telephone, or in writing, except in certain limited circumstances.

You may submit an Accommodation Request Form to change the format of your hearing (e.g., video conference to in-person). Based on the information you provide, the tribunal will determine the format of the hearing. Visit Request a Change to my Hearing Format for more details.

I need a language interpreter

The tribunal’s hearings and documents are available in English and French. If you want services in French, please let the tribunal know as soon as possible. Visit the French Language Services webpage for more information on our commitment to providing access to justice in French.

If you need help in a language other than French or English for your hearing, the tribunal may be able to provide you with an interpreter. Make your request for an interpreter to your tribunal as soon as possible and well before your hearing.

At some tribunals, you may have to meet eligibility criteria and complete a financial eligibility form to be provided an interpreter without cost. If you are eligible, the tribunal will arrange for an interpreter for your hearing.

If you want an interpreter for your hearing but you are not eligible to have an interpreter provided by the tribunal, please arrange for someone to interpret for you. This person could be:

  1. someone you know who speaks both your native language and English, who is willing to help you.
  2. an interpreter you hire. The Association of Translators and Interpreters of Ontario has an online database of court interpreters.

I would like a lawyer or legal advice

Tribunal staff are not able to provide legal advice or legal representation. For information on where you can find legal information or assistance, visit Getting Legal Help.

If you are a tenant or landlord with a matter at the Landlord and Tenant Board, this brochure has information on how you may be able to get free legal advice from organizations funded by Legal Aid Ontario.

I would like to bring personal support service, like a service animal or support person

The tribunal will work with you to accommodate any personal support services you use to help with communication, mobility, personal care, or medical needs. Please note that the tribunal is not able to arrange these services for you. Your local community legal clinic may be able to provide referrals or give you information on support agency services.

Please note that a support person cannot also be a witness in your case.

I experience cognitive impairment or have mental health needs (such as anxiety)

Provide details in the Accommodation Request Form on the support you may need.

For example, you may have a support person, such as a social worker, friend or family member go with you as a support person and sit with you during the hearing. Please note that a support person cannot also be a witness in your case.

You may also be accommodated in other ways. For example, you may be given extra breaks during the hearing, a longer scheduled time for the hearing, additional time to present evidence, and more.

I have a visual impairment

The tribunal can provide forms and other documents in accessible formats for screen readers, large print, Braille, and more.

I need more time to prepare for my hearing

Tribunals have their own processes for rescheduling or adjourning hearings. You may have to complete a different form or process than the accommodation process. Please review the tribunal’s rules on rescheduling. Contact the tribunal if you have questions on how to reschedule or adjourn an event (contact information below).

If you want to reschedule or adjourn a hearing, you may need to contact the other parties before you submit the request. Some tribunals might not consider the request if another party has not agreed to reschedule.

What happens if an accommodation becomes unavailable?

If an accessibility or accommodation measure becomes unavailable, the tribunal will let the parties know as soon as possible. The tribunal will arrange to reschedule or change the proceeding so that it is accessible.


5. Tribunal contacts and information

  • Landlord and Tenant Board (LTB)

    Request an Accommodation

    Complete the Accommodation Request Form and provide as much detail as you can about your request for accommodation for your upcoming hearing. Send your completed form and supporting documents to the LTB. Mail and email addresses are included in the form.

    If you need help making your request or for more information, contact the LTB.


  • Animal Care Review Board (ACRB)

    Request an Accommodation

    Complete the Accommodation Request Form and provide as much detail as you can about your request for accommodation for your upcoming hearing. Send your completed form and supporting documents to the ACRB. Mail and email addresses are included in the form.

    If you need help making your request or for more information, contact ACRB.


  • Assessment Review Board (ARB)

    Request an Accommodation

    Complete the Accommodation Request Form and provide as much detail as you can about your request for accommodation for your upcoming hearing. Send your completed form and supporting documents to the ARB. Mail and email addresses are included in the form.

    If you need help making your request or for more information, contact ARB.


  • Child and Family Services Review Board (CFSRB)

    Request an Accommodation

    Complete the Accommodation Request Form and provide as much detail as you can about your request for accommodation for your upcoming hearing. Send your completed form and supporting documents to the CFSRB. Mail and email addresses are included in the form.

    If you need help making your request or for more information, contact CFSRB.

    Interpretation

    For more information, see Language Service.


  • Custody Review Board (CRB)

    Request an Accommodation

    Complete the Accommodation Request Form and provide as much detail as you can about your request for accommodation for your upcoming hearing. Send your completed form and supporting documents to the CRB. Mail and email addresses are included in the form.

    If you need help making your request or for more information, contact CRB.


  • Fire Safety Commission (FSC)

    Request an Accommodation

    Complete the Accommodation Request Form and provide as much detail as you can about your request for accommodation for your upcoming hearing. Send your completed form and supporting documents to the FSC. Mail and email addresses are included in the form.

    If you need help making your request or for more information, contact FSC.


  • Human Rights Tribunal of Ontario (HRTO)

    Complete the Accommodation Request Form and provide as much detail as you can about your request for accommodation for your upcoming hearing. Send your completed form and supporting documents to HRTO. Mail and email addresses are included in the form.

    In some cases, the HRTO may ask for more information, including relevant medical records, to better understand your needs and determine how it can make the process accessible.

    Do not automatically send your accommodation request to the other parties. If the HRTO thinks your request could affect the rights of the other parties, then the HRTO will ask you to send them copies.

    If you need help making your request or for more information, call us or email HRTO.registrar@ontario.ca.


  • Licence Appeal Tribunal (LAT)

    Request an Accommodation

    Complete the Accommodation Request Form and provide as much detail as you can about your request for accommodation for your upcoming hearing. Send your completed form and supporting documents to the LAT. Mail and email addresses are included in the form.

    If you need help making your request or for more information, contact LAT.


  • Ontario Civilian Police Commission (OCPC)

    Request an Accommodation

    Complete the Accommodation Request Form and provide as much detail as you can about your request for accommodation for your upcoming hearing. Send your completed form and supporting documents to the OCPC. Mail and email addresses are included in the form.

    If you need help making your request or for more information, contact OCPC.


  • Ontario Parole Board (OPB)

    Request an Accommodation

    Complete the Accommodation Request Form and provide as much detail as you can about your request for accommodation for your upcoming hearing. Send your completed form and supporting documents to OPB. Mail and email addresses are included in the form.

    If you need help making your request or for more information, contact OPB.


  • Ontario Special Education Tribunals (OSETs)

    Request an Accommodation

    Complete the Accommodation Request Form and provide as much detail as you can about your request for accommodation for your upcoming hearing. Send your completed form and supporting documents to the OSETs. Mail and email addresses are included in the form.

    If you need help making your request or for more information, contact OSETs.


  • Social Benefits Tribunal (SBT)

    Request an Accommodation

    Complete the Accommodation Request Form and provide as much detail as you can about your request for accommodation for your upcoming hearing. You can email or mail your form. Send your completed form and supporting documents to the tribunal. Mail and email addresses are included in the form.

    You can request an accommodation on the appeal form or by writing or phoning your Appeal Resolution Officer as soon as possible after your appeal is filed. Tell us what you need in order to participate in the SBT hearing and the SBT will work with you to make the proceeding accessible.

    If you need help making your request or for more information, contact the SBT.