Licence Appeal Tribunal (LAT) Key Performance Indicators

The LAT adjudicates applications and resolves disputes concerning compensation claims and licensing activities regulated by the provincial government, including the activities of delegated administrative authorities. The LAT is comprised of two divisions: General Service (LAT-GS) and Automobile Accident Benefits Service (LAT-AABS).

Tribunals Ontario’s Key Performance Indicators (KPIs) track the performance of our tribunals in a consistent manner and will be used to continually monitor and improve processes at tribunals. These KPIs are part of Tribunals Ontario’s ongoing commitment to continuous improvement and to ensure that the services we provide meet the needs of our users.

For more information on the meaning of key terms, refer to our terms and definitions. For more information about KPIs and how they were calculated, see Key Performance Indicators.

Reporting period: April 1, 2022, to March 31, 2023

Licence Appeal Tribunal Key Performance Indicators

Licence Appeal Tribunal
Key Performance Indicators
Target Q1 Q2 Q3 Q4 FY 22-23 Total
  2022-2023 # % # % # % # % # %
Volume of in-person, electronic and written hearing events held at the LAT N/A                    
In-Person Hearing Events   0 N/A 0 N/A 0 N/A 1 N/A 1 N/A
Electronic Hearing Events   2,213 N/A 2,915 N/A 4,017 N/A 4,602 N/A 13,747 N/A
Written Hearing Events   153 N/A 158 N/A 155 N/A 14 N/A 480 N/A
Number of eligible accommodation requests granted (in whole or in-part) by the LAT N/A 2 N/A 3 N/A N/A N/A 1 N/A 6 N/A
Percentage that the first hearing event (i.e., a case conference) is scheduled within 60 calendar days for the LAT-GS and 90 calendar days for the LAT-AABS from the receipt of a completed appeal/application 80% 2,795 84% 3,127 100% 3,628 100% 3,923 100% 13,473 96%
Decisions* issued within 90 calendar days from the conclusion of a hearing 80% 80 58% 70 71% 58 83% 88 72% 296 71%
Percentage of cases within the 12-month case lifecycle for LAT 80% 12,441 72% 11,842 69% 11,295 72% 10,388 74% 10,388 74%
Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within the LAT N/A 1,193 41% 1,735 49% 2,136 42% 2,293 42% 7,357 44%


*The LAT’s Decision Issuance Key Performance Indicator (KPI) does not include case conference reports and orders, motion orders, or adjournment orders, which account for over 90% of total decisions for LAT. The statistics on decision issuance for the divisions within LAT (LAT-AABS and LAT-GS) are rolled up using a weighted average based on the number of decisions released across each division. The inclusion of decision types will be re-examined for a future iteration of the Tribunals Ontario KPI development.