Licence Appeal Tribunal (LAT) Key Performance Indicators

Adjudicates applications and resolves disputes concerning compensation claims and licensing activities regulated by the provincial government, including the activities of delegated administrative authorities. The LAT is comprised of two divisions: General Service (LAT-GS) and Automobile Accident Benefits Service (LAT-AABS).

Reporting period: April 1, 2023 to September 30, 2023

Licence Appeal Tribunal Key Performance Indicators

Licence Appeal Tribunal
Key Performance Indicators
Target Q1 Q2 Q3 Q4 FY 23-24 Total
  2023-2024 # % # % # % # % # %
Volume of in-person, electronic and written hearing events held at the LAT N/A                    
In-Person Hearing Events   1 N/A 0 N/A            
Electronic Hearing Events   3,367 N/A 2,837 N/A            
Written Hearing Events   190 N/A 398 N/A            
Number of eligible accommodation requests granted (in whole or in-part) by the LAT N/A 4 N/A 6 N/A            
Percentage that the first hearing event (i.e., a case conference) is scheduled within 60 calendar days for the LAT-GS and 90 calendar days for the LAT-AABS from the receipt of a completed appeal/application 80% 3,913 100% 3,973 100%            
Decisions* issued within 90 calendar days from the conclusion of a hearing 80% 105 67% 98 70%            
Percentage of cases within the 12-month case lifecycle for LAT 80% 10,503 76% 11,015 80%            
Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within the LAT N/A 2,740 60% 2,634 63%            


  • The LAT’s Decision Issuance Key Performance Indicator (KPI) does not include case conference reports and orders, motion orders, or adjournment orders, which account for over 90% of total decisions for LAT. The statistics on decision issuance for the divisions within LAT (LAT-AABS and LAT-GS) are rolled up using a weighted average based on the number of decisions released across each division. The inclusion of decision types will be re-examined for a future iteration of the Tribunals Ontario KPI development.

Licence Appeal Tribunal Key Performance Indicators Archive

More information can be found on the Licence Appeal Tribunal KPI archives webpage.