December 8, 2022
Tribunals Ontario Portal Updated with a New Scheduling Feature and More Forms

Tribunals Ontario is adding four more Landlord and Tenant Board (LTB) forms to the Tribunals Ontario Portal and introducing a new self-scheduling feature that will allow applicants to select their preferred hearing date and timeslot available for their application type.

“With these new enhancements to the Tribunals Ontario Portal, we are providing an end-to-end digital experience for our users, from filing an application to attending the hearing, all online. The portal is a central part of our digital-first strategy and is a significant milestone in our ongoing modernization journey,” said Sean Weir, Executive Chair of Tribunals Ontario.

Effective December 8, 2022, applicants can submit the following additional forms on the Tribunals Ontario Portal:

  • L3: Application to End a Tenancy – Tenant Gave Notice or Agreed to Terminate the Tenancy
  • L4: Application to End a Tenancy and Evict a Tenant – Tenant Failed to Meet Conditions of a Settlement or Order
  • L10: Application to Collect Money a Former Tenant Owes
  • C1: Application to End the Occupancy and Evict the Member based on Non-Payment of Regular Monthly Housing Charges and to Collect the Housing Charges that the Co-op Member Owes

These additional online forms build on the four applications that are already available on the portal. More forms, including two tenant-related applications (T1 and T5) and a co-op form (C2), will be added to the Tribunals Ontario Portal in early 2023.

Upon filing their application, parties will be asked to consider online dispute resolution. If they are not able to resolve the matter, applicants will get a notification from the system providing them with a few date and timeslot options to choose from.

The self-scheduling feature will be introduced gradually, for the L1 and L2 application types over the next few months and existing LTB applicants will receive a notification from the portal once this feature is available for their application.

These enhancements have allowed the LTB to begin the process of decommissioning its legacy case management system and moving all applications entirely to the Tribunals Ontario Portal. Using only one system will be a critical step in improving the efficiency of LTB operations and providing more timely service delivery to users.

“Prior to the pandemic, Tribunals Ontario, like most in the justice sector, was generally paper-based and in-person. The pandemic prompted a shift and revealed an urgent need to provide digital options to our users. Now, applicants and parties can access our services at any time and from anywhere in Ontario, and they like this change. It is easier and more convenient for them to submit applications online and participate in a hearing or mediation remotely,” said Harry Gousopoulos, Executive Director of Tribunals Ontario.

Digital-first doesn’t mean digital only. For landlords and tenants who are not comfortable using technology or don’t have computer and Internet access, the LTB continues to accept paper applications and mediation requests by mail and courier. Many ServiceOntario locations across the province accept LTB applications and documents in-person.

Tribunals Ontario Portal and Navigate Tribunals Ontario are two user-focused digital tools that are helping to provide timely, efficient, and accessible information and dispute resolution services to the people of Ontario.

Janet Deline
Tribunals Ontario Communications

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