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Tribunals Ontario Key Performance Indicators Archive

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  1. Fiscal Year 2022-2023

Fiscal Year 2022-2023

Tribunals Ontario Key Performance Indicators

Reporting period: April 1, 2022, to March 31, 2023

Tribunals Ontario
(Roll up of all 13 tribunals)
Key Performance Indicators		 Target Q1 Q2 Q3 Q4 FY 22-23 Total
  2022-2023 # % # % # % # % # %
Volume of in-person, electronic and written hearing events held by Tribunals Ontario (total) N/A 11,853 N/A 18,898 N/A 14,965 N/A 25,513 N/A 71,229 N/A
In-Person Hearing Events   3 N/A 18 N/A 13 N/A 9 N/A 43 N/A
Electronic Hearing Events   11,114 N/A 18,284 N/A 14,410 N/A 25,146 N/A 68,954 N/A
Written Hearing Events   736 N/A 596 N/A 542 N/A 358 N/A 2,232 N/A
Number of eligible accommodation requests granted (in whole or in-part) by Tribunals Ontario N/A 173 N/A 137 N/A 94 N/A 146 N/A 550 N/A
Percentage that Tribunals Ontario meets their hearing event date scheduling to target 80% 9,789 78% 5,185 81% 5,686 79% 7,555 84% 28,215 80%
Percentage that Tribunals Ontario meets their decision issuance standard 80% 7,930 89% 9,243 87% 5,898 77% 4,707 80% 27,778 83%
Percentage of cases within the case lifecycle for Tribunals Ontario 80% 25,524 73% 20,055 74% 20,759 75% 20,286 83% 20,286 83%
Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within Tribunals Ontario N/A 1,460 52% 2,011 44% 2,438 45% 2,488 46% 8,397 47%

Note:

This chart is a roll up of all 13 tribunals’ KPIs. The Tribunals Ontario-wide KPIs were calculated by taking an evenly weighted average across all tribunals that are reporting on that KPI (e.g., if 13 tribunals report on the KPI, then the weight would be 7.69% per tribunal). In certain situations, tribunals may not be added to the weighted average; specifically, if they did not receive a case in the time period being reported (noted as N/A) and/or if there are technical limitations with providing the data (noted as TBD).

For more information on the meaning of key terms, refer to our terms and definitions.

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