Assessment Review Board (ARB) Key Performance Indicators Archive

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The ARB adjudicates applications and appeals on property assessments, classifications, and tax matters.

Tribunals Ontario’s Key Performance Indicators (KPIs) track the performance of our tribunals in a consistent manner and will be used to continually monitor and improve processes at tribunals. These KPIs are part of Tribunals Ontario’s ongoing commitment to continuous improvement and to ensure that the services we provide meet the needs of our users.

For more information on the meaning of key terms, refer to our terms and definitions. For more information about KPIs and how they were calculated, see Key Performance Indicators.

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1. Fiscal Year 2022-2023

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Fiscal Year 2022-2023

Assessment Review Board (ARB) Key Performance Indicators – Data

Reporting period: April 1, 2022 to March 31, 2023

Assessment Review Board Key Performance Indicators	Target	Q1		Q2		Q3		Q4		FY 22-23 Total
	2022-2023	#	%	#	%	#	%	#	%	#	%
Volume of in-person, electronic and written hearing events held at the ARB	N/A
In-Person Hearing Events		0	N/A	0	N/A	0	N/A	0	N/A	0	N/A
Electronic Hearing Events		208	N/A	210	N/A	171	N/A	88	N/A	677	N/A
Written Hearing Events		13	N/A	5	N/A	5	N/A	7	N/A	30	N/A
Number of eligible accommodation requests granted (in whole or in-part) by the ARB	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A
Percentage that the hearing event month is assigned within 90 days of a perfected appeal	85%	5,219	100%	976	100%	947	100%	1,587	100%	8,729	100%
Decisions issued within 60 calendar days from the conclusion of a hearing	85%	6,163	94%	7,382	99%	3,977	98%	2,979	97%	20,501	97%
Percentage of summary appeals resolved within 40 weeks following the commencement date for ARB	85%	598	91%	455	85%	1,295	94%	318	82%	2,666	88%
Percentage of general appeals resolved within 135 weeks following the commencement date for ARB	85%	4,412	90%	3,651	86%	2,907	86%	2,503	85%	13,473	87%