Assessment Review Board (ARB) Key Performance Indicators


Adjudicates applications and appeals on property assessments, classifications, and tax matters.

Reporting period: April 1, 2023 to September 30, 2023

Assessment Review Board Key Performance Indicators

Assessment Review Board
Key Performance Indicators
Target Q1 Q2 Q3 Q4 FY 23-24 Total
  2023-2024 # % # % # % # % # %
Volume of in-person, electronic and written hearing events held at the ARB N/A                    
In-Person Hearing Events   0 N/A 0 N/A            
Electronic Hearing Events   147 N/A 144 N/A            
Written Hearing Events   14 N/A 10 N/A            
Number of eligible accommodation requests granted (in whole or in-part) by the ARB N/A 1 N/A 3 N/A            
Percentage that the hearing event month is assigned within 90 days of a perfected appeal 85% 3,341 100% 480 100%            
Decisions issued within 60 calendar days from the conclusion of a hearing 85% 3,465 100% 2,695 98%            
Percentage of summary appeals resolved within 40 weeks following the commencement date for ARB 85% 619 93% 218 93%            
Percentage of general appeals resolved within 135 weeks following the commencement date for ARB 85% 2,197 83% 1,716 87%            

Assessment Review Board Key Performance Indicators Archive

More information can be found on the Assessment Review Board KPI archives webpage.