Ontario Special Education Tribunals – English and French (OSETs) Key Performance Indicators



The OSETs hears appeals from parents who have been unable to resolve disputes with school boards respecting the identification and placement of exceptional pupils.

Tribunals Ontario’s Key Performance Indicators (KPIs) track the performance of our tribunals in a consistent manner and will be used to continually monitor and improve processes at tribunals. These KPIs are part of Tribunals Ontario’s ongoing commitment to continuous improvement and to ensure that the services we provide meet the needs of our users.

For more information on the meaning of key terms, refer to our terms and definitions. For more information about KPIs and how they were calculated, see Key Performance Indicators.

Reporting period: April 1, 2022, to March 31, 2023

Ontario Special Education Tribunals – English and French Key Performance Indicators

Ontario Special Education Tribunals – English and French
Key Performance Indicators
Target Q1 Q2 Q3 Q4 FY 22-23 Total
  2022-2023 # % # % # % # % # %
Volume of in-person, electronic and written hearing events held at the OSETs N/A                    
In-Person Hearing Events   0 N/A 0 N/A 0 N/A 0 N/A 0 N/A
Electronic Hearing Events   0 N/A 0 N/A 0 N/A 2 N/A 2 N/A
Written Hearing Events   0 N/A 0 N/A 0 N/A 0 N/A 0 N/A
Number of eligible accommodation requests granted (in whole or in-part) by the OSETs N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Percentage of hearings scheduled within 60 calendar days from the eligibility date of an application 80% 0 N/A 0 N/A 0 N/A 2 100% 2 100%
Decisions issued within 60 calendar days from the conclusion of a hearing 80% 0 N/A 0 N/A 0 N/A 2 100% 2 100%
Percentage of cases within seven-month case lifecycle for the OSETs 80% 0 N/A 0 N/A 0 N/A 1 100% 1 100%
Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within the OSETs N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A