Today, Tribunals Ontario launched the Tribunals Ontario Portal – a new case management system that will transform how users engage with tribunals. First announced in March as part of the Ontario government’s Justice Accelerated strategy, the new system will streamline the dispute resolution process by allowing applications to be filed, processed, and scheduled online. The Landlord and Tenant Board (LTB) is the first tribunal to implement the new system.
“The Tribunals Ontario Portal will make it easier and faster for people to file applications, access mediation, view their case file and upload and exchange documents with other parties. This new system will modernize our operations and support our efforts to improve access to justice for all those who come before our tribunals,” said Sean Weir, Executive Chair of Tribunals Ontario.
Among the features that will be available, landlords and tenants can:
- Submit most commonly used L1, L2, T2 and T6 LTB applications with simple and easy to use online forms
- Pay application fees on the portal
- Upload evidence directly to the portal
- View and exchange documents with other parties
- View their file and status of their L1, L2, T2 and T6 application(s) online
- Receive decisions electronically
- Use the dispute resolution tool to communicate with other parties or ask for assistance from a LTB Dispute Resolution Officer to help reach an agreement
“The Tribunals Ontario Portal will help reduce delays and enhance user experience by giving users the ability to seamlessly file and manage their cases online. It will also encourage resolution of disputes before the hearing, with new features that give parties the ability to connect directly and come to a resolution,” said Harry Gousopoulos, Executive Director of Tribunals Ontario.
For landlords and tenants who are not comfortable using technology or don’t have computer and Internet access, the LTB will continue to accept paper applications and mediation requests by mail and courier.
“The Landlord and Tenant Board is committed to embracing technology to make it more convenient for those who use our services. That said, access to justice is a priority for the LTB, and we will continue to provide other options to those who lack access to a computer. We are also committed to engaging with our stakeholders to get their ongoing feedback on the new system to keep making it better,” said Karen Restoule, Associate Chair, Landlord and Tenant Board.
“Our government’s $28.5 million investment through the Justice Accelerated Strategy is transforming how people access dispute resolution services at Ontario’s tribunals,” said Attorney General Doug Downey. “By delivering online and on-demand access to legal matters, we are breaking down barriers and better meeting expectations for how justice can be done in 2021 and beyond.”
In Spring 2022, Tribunals Ontario Portal will be enhanced to include more online application forms and additional features such as self-scheduling for the Landlord and Tenant Board.
Over the next three years, the Tribunals Ontario Portal will be expanded to more tribunals, boards and commissions, helping to standardize many aspects of case management and reporting and ensure a consistent user experience for all those who access Tribunals Ontario’s services.
Tribunals Ontario Portal and the recently launched Navigate Tribunals Ontario are two user-focused digital tools that will help provide timely, efficient, and accessible information and dispute resolution services to the people of Ontario.
- Backgrounder: Landlord and Tenant Board Implementing Tribunals Ontario Portal
- L1, L2, T2 and T6 applications can be filed on the portal.
- On July 2, 2021, Tribunals Ontario launched Navigate Tribunals Ontario. Navigate Tribunals Ontario provides landlords and tenants tailored information about their rights and responsibilities and the rules and processes at the Landlord and Tenant Board. Like the portal, Navigate Tribunals Ontario will be expanded to more tribunals over the next three years.
- In March 2021, the Ministry of the Attorney General announced its investment in Navigate Tribunals Ontario and the Tribunals Ontario Portal as part of its Justice Accelerated Strategy.
- In March 2020, Tribunals Ontario accelerated its digital first strategy in response to the pandemic. Parties are benefitting from the convenience of hearings by video and phone, communication by email, online fee payment, electronic filing of applications and online forms.
- Landlords and tenants can continue to call the LTB toll-free at 1-888-332-3234 or by using TTY for the hearing impaired at 1-800-855-0511.
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