Important - September 1, 2021: If you are using the online payment portal to file a combined L1/L2, and your L2 is based on N12 or N13 notice, or for claiming costs relating to substantial interference or utilities, please ensure you are using the revised L2: Application to End a Tenancy and Evict a Tenant or Collect Money.

File by Email, Pay Online

Many LTB applications can now be filed by email.

Some applications cannot be filed by email. Use LTB e-File to file and pay for individual L1, L2, T2 or T6 applications.

Steps to File by Email

Important: You cannot file an individual L1, L2, T2 or T6 application by email. Only a combined L1, L2 application or a combined T2, T6 application can be filed by email.

Step 1: Pay your application fee on the online payment portal. To file an application by email, you must pay online. You can use a Visa, MasterCard or debit card. American Express credit cards and CIBC debit cards are not accepted. After you pay, you will be emailed a receipt. Save the receipt as a PDF or print and scan it. Send your application together with your receipt to ltbpayments@ontario.ca.

Step 2: Save your application. Complete and save your completed application form electronically or scan your hard copy application form. Make sure you enter the payment receipt number in the “Payment Method” section of the form.

Step 3: Prepare your supporting documents. Ensure you have all your supporting documents (e.g. Certificate of Service and/or Notice of Termination) in electronic format.

Step 4: File by email. Immediately after submitting your payment, submit your application, supporting documents and payment receipt by email to ltbpayments@ontario.ca. In the “Subject Line” of your email, write the 7-digit receipt number and the rental unit address, e.g. Receipt #1013260; Unit 234, 123 Anywhere St., Anywhere, ON, M5P 3V1.

Attach the following documents to your email:

  • Complete application, including payment receipt number.
  • Payment receipt.
  • Certificate of Service and/or Notice of Termination (If required).

If you do not send your application to ltbpayments@ontario.ca within 24 hours of making your payment, your payment will be refunded and your application will not be processed.

Filing multiple applications by email

If you are filing more than one application by email, include the 7-digit receipt number and the words “Bulk Filing”, in the Subject Line of your email. For example:

  • Subject: Receipt #1013260, Bulk Filing.

Make sure that each application related to the attached receipt (payment) is included in the same email.

If all applications can’t be attached to the same email, send a second email with the remaining applications and the receipt. The subject line for this email should be “Receipt #1013260, Bulk Filing, Continued.”

Filing by Email: Dos and Don’ts

Dos

  • Do enter the receipt number in the “Payment Method” section of your application form.
  • Do send your application, payment receipt and other documents as attachments to ltbpayments@ontario.ca.
  • Do pay your application fee online. To be eligible to submit your application by email you must pay online.
  • Do email your application and receipt right after you pay. If we don’t receive your application to ltbpayments@ontario.ca within 24 hrs of payment, we will refund your money.
  • Do use e-File for individual L1, L2, T2, and T6 applications. If you wish to file a combined L1/L2 or T2/T6, you can file by email (pay online).
  • Do complete your application before you pay for it. If you don’t email your application to ltbpayments@ontario.ca within 24 hours of paying, your payment will be refunded.

Don’ts

  • Don’t include your credit card number on any application form which you send by email. If you do, we will have to delete it to protect your privacy.
  • Don’t send your payment receipt, application and other documents: through a cloud drive (e.g. OneDrive, Google Drive, Adobe Drive), by fax, by mail or by courier.
  • Don’t email an individual L1, L2, T2 or T6 application. You can use e-File for these applications or file them by mail, courier or fax. (There is an exception - Combined L1/L2 applications and combined T2/T6 applications can be filed by email.)
  • Don’t pay your application fee by e-transfer. You must use the payment portal.
  • Don’t use more than one filing method. If you file by email, do not use LTB e-File, fax, courier or mail. Send all of the documents related to your application to ltbpayments@ontario.ca.