Service Standards


Important Notice

February 8, 2021: It is taking us longer than usual to process applications and issue notices of hearing. Orders are taking approximately 30 days for hearings related to an L1 or L9 application and approximately 60 days for other application types.

You can check if a hearing has been scheduled or an order has been issued for your case by visiting "Check File Status". The Check File Status is reliable because it pulls information directly from our case management system.

To avoid mailing delays, email the LTB office which is handling your file, and ask that your Notice of Hearing and order be sent by email.


Service Standards

Service excellence is a priority for the LTB. Our service standards keep us focused on providing our clients with fair, effective, and timely dispute resolution.

Due to shifting of staff resources, there will be a substantive delay is processing and scheduling some types of applications Orders will be issued between 20 to 60 days depending on the application type.

Applications to evict a tenant for non-payment of rent and for applications to collect rent the tenant owes:

  • Applications will be scheduled for a hearing within 25 business days
  • Decisions will be issued within 4 business days of the conclusion of the final hearing

All other applications (excluding L5 - Application for an Above Guideline Increase and A4s - Application to Vary the Amount of a Rent Reduction):

  • Applications will be scheduled for a hearing within 30 business days
  • Decisions will be issued within 10 business days of the conclusion of the final hearing

While the LTB is committed to these service standards, we recognize that every case is different and some decisions take longer to issue than others.