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Service Standards

Important Notice

July 25, 2022: Over the past two years the Landlord and Tenant Board has experienced significant challenges that have caused us to fall short of meeting our service standards. We are working to catch up but it is taking us longer than usual to process applications, schedule hearings, and issue orders. We are actively working to improve our service timelines and we thank you for your continued patience.

  • On average, new and adjourned matters are currently being scheduled within seven to eight months from when they were received or adjourned. A Notice of Hearing will be sent to the parties before the scheduled hearing date.
  • On average, orders are being sent approximately 30 days after a hearing related to an L1 or L9 application and approximately 60 days after a hearing for all other application types.
  • Use the Tribunals Ontario Portal to check the status of your file, find out the date and details of your next hearing and whether an order has been issued.

To avoid mailing delays, email the LTB office which is handling your file, and ask that your Notice of Hearing and order be sent by email.

Service Standards

Service excellence is a priority for the LTB. Our service standards keep us focused on providing our clients with fair, effective, and timely dispute resolution.

Applications to evict a tenant for non-payment of rent and for applications to collect rent the tenant owes:

  • Applications will be scheduled for a hearing within 25 business days
  • Decisions will be issued within 4 business days of the conclusion of the final hearing

All other applications (excluding L5 - Application for an Above Guideline Increase and A4s - Application to Vary the Amount of a Rent Reduction):

  • Applications will be scheduled for a hearing within 30 business days
  • Decisions will be issued within 10 business days of the conclusion of the final hearing

While the LTB is committed to these service standards, we recognize that every case is different and some decisions take longer to issue than others.