Operational Updates

Last Updated: July 14, 2021

This page provides information on operational changes at the Landlord and Tenant Board (LTB). For answers to the questions we get asked most, visit our FAQs. The Landlord and Tenant Board continues to hold hearings for all types of applications and issue order, including orders for evictions. All in-person service counters are closed.

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Navigate Tribunals Ontario

The LTB has launched Navigate Tribunals Ontario, an online tool that empowers landlord and tenants with information about their rights and responsibilities and rules and processes at the LTB. Use Navigate Tribunals Ontario to find out what steps you can take to manage your dispute.

Timelines at the LTB

As the LTB works to resume operations, landlords and tenants may experience service delays.

  • You may need to wait as long as 45 minutes to speak to a call centre representative. When all lines are busy with other callers, you will get a busy signal.
  • Parties with an open file who are corresponding with their regional office by email may find it takes longer to get a reply.
  • There will be delays in application processing for applications. Payment will be processed upon filing. Urgent applications will be processed.
  • Orders for L1/L9 hearings will be issued 20 to 30 days after a hearing and up to 60 days for other types of applications.

Please refer to our website for general inquiries and FAQs for answers to common questions. Clients who have a file number can use the Check File Status tool to check if their hearing date has been scheduled.

Advance Resolution Request Form (ARR Form)

The LTB has developed the Advance Resolution Request (ARR) form to resolve matters that are not complex. In some cases, an application may be resolved without a hearing. The form will help the LTB understand if there have been changes after an application has been submitted.

The applicant uses the ARR form to tell the LTB that:

  • the applicant wants to withdraw the application
  • the application can be discontinued because the tenant has paid in full all arrears and the application fee
  • the tenant has vacated the rental unit
  • the parties have agreed to resolve the issues

Applicants can email their forms to the regional office which is handling their file. A list of email addresses is available on our Contact Us page. Please include your file number and the words “Advance Resolution Request” in the subject line.

Learn more about the Advance Resolution Request form.

LTB Documents Sent by Email

The LTB usually sends documents to parties using email if an email address has been provided. This includes Notices of Hearing.

If you are a party or a representative and you have not provided the LTB with your email address or your email address has changed, contact us to provide your updated contact information as soon as possible.

If the LTB does not have your email address, it will send documents using regular mail.

Hearings: Scheduling, Formats, Evidence

Hearings are being scheduled according to the application type and filing date.

Most hearings are being held by videoconference using Microsoft Teams or Zoom. Parties can also participate in videoconference hearings by telephone.

If you have a scheduled hearing, the LTB will send you the details of your hearing as soon as possible.

Requesting an Accommodation

If you require an accommodation to participate in a hearing, or you believe the format will result in an unfair hearing (for example: you do not have access to a telephone, computer and/or the internet), please refer to the Request for Accommodation form. Please send this form to the LTB as soon as possible so that the LTB has enough time to consider your request before the hearing. You may send the form by email, mail, fax or courier.

For more information, refer to Tribunals Ontario’s Accessibility and Accommodation Policy and Practice Direction on Hearing Formats.

Other parties to the application will be able to see your accommodation request. If you are concerned about sharing sensitive medical information, contact the LTB.

How to submit evidence or L1/L9 – Information Updates

Parties must provide a copy of all evidence they intend to use for their upcoming hearing by email to LTB.Evidence@ontario.ca. If you are unable to submit your evidence via email, you can mail or courier it to the address identified in the Notice of Hearing.

The LTB must receive evidence and submissions by the following deadlines:

  • Evidence and submissions must be submitted at least 7 days before the hearing
  • Reply evidence and submissions (that are “replying” to the other party’s evidence) must be submitted at least 5 days before the hearing
  • The L1/L9 – Information Updates must be submitted at least 5 days before the hearing

Evidence and submissions that are not filed by these deadlines may not be allowed to be relied on at the hearing.

The LTB encourages all parties to submit their evidence by email. For large file submissions you may ask the LTB for permission to provide your evidence using the Ontario Government Attachment Service (EATS). Please email these requests to the LTB email address identified in your Notice of Hearing. If your request is granted, you will receive an email from the LTB with instructions on how to send your file to the LTB using EATS.

If you are unable to use email, you can submit your evidence by regular mail, courier or fax to your LTB regional office. However, please note that processing time for your evidence may be longer by regular mail, courier or fax due to limited staff resources in regional offices at this time.

For more information, please see the Practice Direction on Evidence.

Access Terminals at Hearing Centres

Effective June 21, the LTB is expanding access terminals to three more hearing centres in Ontario. LTB parties who do not have access to a telephone, computer and/or the internet may be accommodated in the Hamilton, London and Ottawa hearing centres. Access terminals are also available at the 15 Grosvenor Street hearing centre in Toronto.

Parties who have received a Notice of Hearing and have contacted the LTB to make their request for an alternative hearing format will be considered for access to the terminal. The LTB will evaluate each request on a case-by-case basis and respond with its decision to grant or deny the request. If the request is granted, the party using the terminal will participate in their hearing electronically.

A room will be set up to include a computer and telephone to support the party’s participation. Staff will only be available to help applicants who require technical assistance with the computer or telephone provided by the LTB. A party can bring two additional individuals into the hearing centre for the proceeding. If the party requires further support, they should ask the LTB before the hearing; such requests will be evaluated on a case-by-case basis.

Everyone entering the hearing centre will be required to complete an on-site COVID-19 screening assessment before entry and must adhere to all safety measures inside the hearing centre. Individuals who are deemed inadmissible through the screening assessment will not be permitted entry.

Observing a Hearing

Effective June 3, 2021, the Statutory Powers Procedure Act was amended making it an offence to record a tribunal proceeding unless an exception applies. In addition, recordings of LTB hearings may not be published, posted or otherwise disseminated. Learn more about this amendment.

Members of the public are welcome to attend LTB hearings and may contact the LTB to inquire about access to hearings. Observers are not permitted to disrupt a hearing in any way, and the LTB has the authority to issue directions or orders necessary to control the hearing process.

Hearings for Eviction Applications Have Resumed

On March 19, 2020, the Ontario Superior Court issued an order suspending residential evictions. At that time, the Landlord and Tenant Board suspended hearings related to eviction applications unless the matter related to an urgent issue such as an illegal act or a serious impairment of safety.

On August 1, 2020, the LTB resumed hearing all types of applications, including those related to evictions.

Notice of Termination

In most cases, serving a Notice of Termination is the first step before a landlord can apply for an eviction order from the LTB.


If your landlord gives you a Notice of Termination to end your tenancy, you do not have to move out of your unit. You have the right to stay in your rental unit until the Sheriff’s Office enforces an eviction order issued by the LTB.


If you served your tenant with a valid Notice of Termination, you can file an application for eviction with the LTB. For more information, see the LTB brochure: How a Landlord Can End a Tenancy.

Paying Rent

If you cannot pay rent because of COVID-19, you should try to establish an arrangement with your landlord to preserve your tenancy by deferring part of your rent or making other payment arrangements.

If you and your landlord are not able to reach an acceptable resolution, you may wish to seek free general legal advice from Legal Aid Ontario.

Landlords cannot charge fees or penalties for late rent payments.

Amendments to RTA – Rent Freeze

The Government of Ontario has passed legislation to freeze rent at 2020 levels. This means that rents will not increase in 2021 for the vast majority of rental units covered under the Residential Tenancies Act.

The rent freeze applies to tenants living in:

  • rented houses, apartments and condos (including units occupied for the first time for residential purposes after November 15, 2018)
  • basement apartments
  • care homes (including retirement homes)
  • mobile home parks (except where there is an assignment of a lease for a mobile home site)
  • land lease communities
  • rent-geared-to-income units and market rent units in community housing
  • affordable housing units created through various federally and/or provincially funded programs

There are certain exceptions to the rent freeze.

While the rent freeze will end on December 31, 2021, landlords can give proper 90 days’ notice in 2021, for a rent increase that takes effect in 2022.

Learn more about the rent freeze.

Suspending Limitation Periods

On March 20, 2020, the Government of Ontario made an Emergency Order under the Emergency Management and Civil Protection Act, suspending imitation periods and procedural time periods relevant to tribunal proceedings. The suspension was retroactive to March 16, 2020.

Suspended limitation periods and procedural timelines resumed on September 14, 2020.

Parties should note that the six-month period of suspension, from March 16, 2020 to September 14, 2020, will not be counted in limitation period calculations.

If there is a dispute about whether or not an action was taken in time, the LTB may ask parties to make submissions in order to determine the matter.

Entering a Rental Unit


You cannot deny entry into your rental unit to a landlord, authorized broker or salesperson if you received a notice of entry. Your landlord must:

  • give you 24 hours written notice
  • state what day and time they will enter (between the hours of 8 a.m. and 8 p.m.)
  • state the reason for entering the unit.

As the COVID-19 pandemic continues, you should discuss the Notice of Entry with your landlord and explain any concerns you may have about the situation and try to work it out in a cooperative way.

If you and your landlord are unable to reach an acceptable resolution, you may wish to seek free general legal advice from Legal Aid Ontario.

If there is an emergency, the landlord can enter your unit without first serving a notice of entry.


To help stop the spread of COVID-19, you should keep requests for entry to a tenant’s unit to a minimum. If you must enter a unit, you should follow physical distancing guidelines.

If you are selling a tenant-occupied home, you are strongly advised to follow the guidance of the Real Estate Council of Ontario and avoid in-person showings. As always, you are subject to the Human Rights Code and have a duty to accommodate your tenant(s) with disabilities to the point of undue hardship.

You are encouraged to work together to protect the health and safety of tenants, landlords and the public at large.

Filing an Application

The LTB is accepting and processing all applications and will schedule hearings and Case Management Hearings by videoconference, telephone or in writing.

All front-line counter services and hearing centres are closed to the public until further notice. The LTB is not accepting in-person submission of documents.

The LTB encourages the use of e-File as the most common types of applications can be filed online.

If you are not able to use e-File, you can submit your application to your LTB regional office by courier mail or fax. Note that your application may take longer to process if you submit by mail, courier or fax.

Documents sent by courier or through Canada Post should be addressed to the respective LTB regional office address listed below:

LTB Regional Offices
File Number begins with: LTB office: Mail by Canada Post:
CEL or CET Central (Mississauga) 3 Robert Speck Parkway,
Suite 520
Mississauga, ON L4Z 2G5
EAL or EAT Eastern (Ottawa) 255 Albert Street,
4th Floor
Ottawa, ON K1P 6A9
NOL or NOT Northern (Sudbury) 199 Larch Street,
Suite 301
Sudbury, ON P3E 5P9
SOL or SOT Southern (Hamilton) 119 King Street West,
6th Floor
Hamilton, ON L8P 4Y7
SWL or SWT Southwest (London) 150 Dufferin Avenue,
Suite 400
London, ON N6A 5N6
TEL or TET Toronto East (Toronto – Scarborough) 2275 Midland Avenue,
Unit 2
Toronto, ON M1P 3E7
TNL or TNT Toronto North (Toronto – North York) 47 Sheppard Avenue East,
Suite 700
Toronto, ON M2N 5X5
TSL or TST Toronto South (Toronto – Yonge/College) 15 Grosvenor Street,
1st Floor
Toronto, ON M7A 2G6

Submitting an application in-person at ServiceOntario

Do not go to ServiceOntario to submit your application if it is not for an emergency request or if you can submit using e-File.

ServiceOntario Centres are limiting the intake of LTB applications to the following circumstances:

  • the application represents an emergency situation
  • the applicant has no access to a computer
  • the applicant’s only option for payment is by cash, certified cheque, or money order
  • other limitations to applicant’s alternate filing options

Visit the ServiceOntario website for a list of locations that accept applications and documents on behalf of the LTB.

Free Legal Advice


If you have a scheduled hearing, Tenant Duty Counsel has created an online registration form to request legal assistance. The Tenant Duty Counsel Program is a program of the Advocacy Centre for Tenants Ontario and is independent from the LTB. Please seek legal advice prior to your hearing.

If you don’t have a hearing and wish to seek free general legal advice, visit Legal Aid Ontario’s website or call 1-800-668-8258.


The Landlord Self Help Centre provides small-scale landlords with general information, summary advice and referrals. The Landlord Self Help Centre is a non-profit community legal clinic funded by Legal Aid Ontario and independent from the LTB.

You can visit the Landlord Self-Help Centre website or call 1-800-730-3218.